If your site is compromised right now, this is the fast-response path, not a queue.

Contact us immediately, this warning directly suppresses your search visibility and can scare away visitors who see it, so speed matters. We triage the compromise, remove the malicious code and any backdoors, close the vulnerability that allowed it, then submit a security review request to Google once the cleanup is verified complete.

Yes, in the vast majority of cases, cleanup targets and removes malicious code and unauthorized access points specifically, preserving your legitimate content and data. In cases of severe, deeply embedded compromise, restoring from a clean backup (if one exists) may be faster and more reliable than surgical removal, which we'd discuss with you directly.

A backdoor is hidden code an attacker leaves behind to regain access even after the visible infection (defaced pages, injected spam links) is cleaned up, removing only the visible symptoms while missing a backdoor means the attacker can simply walk back in and reinfect the site, which is why thorough backdoor identification is a core part of proper cleanup, not an optional extra step.

Both, cleaning up visible malicious content without closing the underlying vulnerability (an outdated plugin, weak login credentials) leaves the site exposed to immediate reinfection, which defeats the purpose of the cleanup. Vulnerability closure is a required part of the process, not an optional add-on we'd upsell separately.

This is reactive emergency response for a site that's already compromised right now; WordPress Security is proactive hardening and monitoring to prevent a compromise before it happens. We'd strongly recommend moving into the Security service once this emergency is resolved, specifically to reduce the odds of needing this service again.

This is an emergency-response service specifically because speed matters, every hour a compromised site stays live risks further damage (data theft, more aggressive malicious content injection, extended Google flagging) and further reputational cost. Contact us directly and describe the situation; we prioritize active compromises over standard-scheduled work.

Cost depends on the compromise's severity and how deeply the malicious code has embedded itself, a straightforward injected-script cleanup costs less than a compromise involving multiple backdoors and a compromised database. We assess this during immediate triage and communicate cost before starting the deeper cleanup work.

Once we submit a security review request to Google following verified cleanup, Google's own review process typically takes a few days, though this timeline is controlled by Google, not us, we can't expedite Google's own review, but we ensure the review request itself is submitted correctly and promptly once cleanup is genuinely complete.

Common signs include a Google security warning, unexpected redirects to unfamiliar websites, spam content or links appearing on your pages that you didn't add, unfamiliar admin users in your WordPress dashboard, or your hosting provider flagging suspicious activity. If you notice any of these, treat it as an active compromise and contact us promptly.

Yes, cleanup without a backup is more involved (identifying and removing malicious code directly from the live site rather than restoring a clean prior version) but is achievable in most cases. This situation is also exactly why we recommend proper backup practices as part of our WordPress Security service going forward, once the immediate emergency is resolved.

It shouldn't if the underlying vulnerability is properly closed as part of the cleanup, reinfection after a proper cleanup is uncommon, but not impossible if a new, separate vulnerability emerges later. This is why we recommend ongoing security monitoring (our WordPress Security service) after an emergency cleanup, rather than treating the incident as fully resolved with no ongoing vigilance.

This depends on what the malicious code is actually doing and whether it has database or form-data access, part of immediate triage is assessing this specific risk, since it affects both the urgency of the response and whether you have separate obligations (customer notification, NDPA considerations) beyond just the technical cleanup itself.

We can work with most standard hosting environments, though our ability to act quickly depends partly on what access and tools your specific host provides, some hosts offer better malware-scanning and file-access tools than others, which we'd assess as part of immediate triage alongside the compromise itself.

If possible, avoid making changes to the site yourself (which can complicate diagnosis), note down anything unusual you've observed (when you first noticed it, what looks different), and avoid entering sensitive credentials into the compromised site in the meantime. Contact us with these details so triage can start as quickly as possible.

Yes, this is actually a fairly common hosting-provider response to a detected compromise, and we can work with you and your host to assess the situation, clean the malicious code, and get the site properly restored and brought back online once it's genuinely safe to do so.

Response speed matters more in this specific service than almost anything else, since an actively-compromised site risks further damage or a Google security flag the longer it stays infected, we prioritize speed of response for this service specifically, unlike most of our other, less time-sensitive work.

We're a strong fit if your site shows signs of active compromise and you need fast, thorough backdoor closure, not just a surface-level plugin scan, we'll also tell you honestly if the damage suggests a full rebuild is more sensible than continued cleanup.