Something broke on your WordPress site, and it's not a hack, just broken.

Yes, a white screen (often called the 'white screen of death') is typically caused by a PHP error, plugin conflict, or memory limit issue, and while it shows no visible error to you, server error logs usually reveal the actual cause clearly. We diagnose from those logs rather than guessing at generic fixes.

This service covers functional bugs and breakages that aren't security-related, a plugin conflict, a broken layout, a failed update, while Security and Malware Removal specifically address compromise and vulnerability issues. If you're not sure which applies, describe the symptom and we'll direct you to the right service rather than guessing.

In the large majority of cases, yes, fixing a functional bug (plugin conflict, theme error, configuration issue) doesn't typically involve touching your actual content or data. We'd flag directly if a specific fix carried any risk to your content before proceeding, rather than assuming it's always risk-free.

Yes, we regularly diagnose and fix issues on sites built by previous developers or agencies, starting with the same symptom-assessment and root-cause diagnosis process regardless of who originally built the site, since understanding the actual current state matters more than the site's build history.

Yes, which is exactly why root-cause diagnosis matters more than applying quick generic fixes, a fix that addresses a symptom without understanding the actual cause can sometimes mask a deeper problem or introduce a new conflict elsewhere. We verify fixes across the broader affected functionality, not just the single reported symptom.

Remotely, in essentially all cases, WordPress troubleshooting is done through admin access, hosting control panel access, and server logs, none of which require physical access to any hardware. This applies regardless of where in Nigeria (or beyond) your business is located.

Cost depends on the issue's complexity, a straightforward plugin conflict is quicker to resolve than a deeper database or server-configuration issue. We assess this during symptom assessment and communicate expected cost before starting deeper diagnostic work, rather than an open-ended hourly commitment with no estimate.

Response time depends on how urgently the issue affects your business, a site that's completely down gets prioritized faster than a minor cosmetic layout issue on a low-traffic page. Describe the issue and its business impact when you reach out, and we'll assess urgency accordingly rather than a fixed generic queue.

Very likely, yes, this is one of the most common causes of sudden WordPress breakage, since an update can introduce a new conflict with your existing theme or another plugin, or change default behavior your site was depending on. Telling us exactly when the issue started and what you updated around that time speeds up diagnosis significantly.

Plugin conflicts after an update are among the most frequent, two plugins that worked fine independently suddenly conflicting after one of them updates, producing anything from a minor display glitch to a full white-screen error, depending on what functionality the conflict actually affects.

Yes, a broken contact form is a common and genuinely costly issue, since it can silently stop leads from reaching you without any obvious visible symptom on the page itself. We'd diagnose whether it's a plugin issue, a server configuration problem, or an email delivery issue specifically, since the fix differs depending on the actual cause.

This can be a one-time fix for a specific issue, or scoped as an ongoing support arrangement if your site experiences issues regularly or you'd prefer proactive monitoring, we'd discuss which fits your situation based on how often you're running into problems and your appetite for ongoing versus as-needed support.

Yes, tell us exactly what you changed, since that context usually points directly at the cause and speeds up diagnosis significantly. We don't need the issue to have started 'mysteriously' to help; a known recent change is actually easier to diagnose than an issue with no clear starting point.

Most functional issues are fixable without a rebuild, a rebuild is rarely the right first response to a specific bug. We'd only recommend a rebuild if the underlying issue reflects a broader structural problem (severe accumulated technical debt, a fundamentally incompatible plugin stack) that a targeted fix genuinely can't resolve, and we'd explain why clearly if that's the case.

What's broken specifically, when it started, what (if anything) changed around that time, and any error messages you've seen, even if they look like technical gibberish to you, screenshots are genuinely useful here. The more specific detail you provide upfront, the faster we can diagnose the actual root cause rather than starting from scratch.

If your site has broken functionality, a plugin conflict, or an update that went wrong with no sign of hacking involved, that's a WordPress fix; if you're seeing unfamiliar redirects, unknown admin users, or a Google security warning, that's the malware removal service instead, the two are genuinely different problems.

We're a strong fit for diagnosing and fixing a specific broken feature or failed update without guesswork, we'll tell you plainly if what you're describing is actually a security issue in disguise rather than treating every WordPress problem as the same kind of fix.